BOOKING FORM
X
Effective Date: January 1, 2025
This Service Agreement (“Agreement”) governs the use of chauffeur and concierge services provided by RivieraGo – Private Chauffeur & Concierge Services, operated by Anass Draiouiy. By booking or using RivieraGo services, the Client acknowledges and accepts the following terms and conditions.
“RivieraGo” refers to the company RivieraGo, its affiliates, employees, subcontracted chauffeurs, and partners.
“Client” refers to any individual, corporate entity, travel agent, assistant, or third party making a booking with RivieraGo.
“Service” refers to any chauffeur-driven transport, concierge assistance, lifestyle management, or other service confirmed with RivieraGo.
“Vehicle” means any car, van, SUV, or partner vehicle allocated for the Service.
“Chauffeur” means any licensed driver representing RivieraGo or its partners.
Booking Confirmation:
A booking is considered confirmed only once RivieraGo issues a written confirmation and receives full payment, a deposit, or a valid installment agreement.
Payment Terms & Options:
Full payment at the time of booking.
A 30% deposit, with the balance payable before the start of service.
A flexible three-installment payment plan, subject to prior approval.
All card payments are processed securely via Stripe and incur a 2.8% processing fee.
Refunds & Cancellations:
Cancellations made more than 72 hours before service → Subject to a 5% administrative charge.
Cancellations made between 48h and 24h before service → Subject to 50% of the total invoice amount.
Cancellations made less than 24h before service → Non-refundable, as vehicles and chauffeurs are exclusively allocated.
Refund Processing:
Refunds, when applicable, are processed within 30–60 business days, depending on the payment provider.
Modifications:
Clients may request changes with a minimum of 24 hours’ notice, subject to availability and a €50 administrative fee.
Special Conditions:
For long-term vehicle disposals (over 24 hours) and bespoke concierge services, cancellations are strictly non-refundable, as vehicles and staff are reserved exclusively for the client for an extended duration. These conditions are expressly included in the exclusive contract at the time of agreement.
RivieraGo guarantees the delivery of all confirmed and fully paid services.
If a vehicle becomes unavailable, RivieraGo will provide an equivalent or superior replacement.
RivieraGo ensures all chauffeurs are:
Licensed in full compliance with French and EU regulations.
Professionally trained, discreet, and multilingual where required.
Dressed in professional attire at all times.
RivieraGo provides 24/7 client assistance for all confirmed services.
Clients must provide accurate booking details, including passenger names, flight/train information, baggage requirements, and exact locations.
Clients must notify RivieraGo immediately of any schedule changes.
Clients are responsible for ensuring compliance with chauffeur instructions, seatbelt regulations, and safety standards.
Any damage caused to vehicles by the Client or passengers will be charged to the Client.
Airport Arrivals: RivieraGo includes a 60-minute grace period after the actual landing time. Beyond this, waiting charges apply at the vehicle’s hourly rate.
Non-Airport Pick-ups: A 15-minute grace period is included. After this, waiting charges apply.
Delays & No-Shows: If the Client fails to inform RivieraGo of flight delays or cancellations, the booking may be considered a no-show, with no refund.
RivieraGo shall not be held liable for disruptions caused by:
Severe weather conditions, natural disasters, or accidents.
Road closures, strikes, or governmental restrictions.
Acts of terrorism or other force majeure events.
In such cases:
RivieraGo will provide an alternative arrangement where possible.
If no replacement service can be offered, refunds will follow the cancellation policy.
Complaints must be submitted in writing to contact@rivierago.fr within 14 days of the service date.
RivieraGo will review and respond within 10 business days.
Both parties agree to attempt amicable resolution before legal action.
This Agreement is governed by French law, with jurisdiction in the courts of Nice, France.
All RivieraGo vehicles are fully insured, including passenger liability.
RivieraGo’s liability is limited strictly to the value of the booked service.
RivieraGo cannot be held liable for indirect damages such as missed flights, hotel nights, or event tickets.
Personal belongings remain the Client’s responsibility at all times.
RivieraGo reserves the right to refuse service if passengers:
Are intoxicated or under the influence of illegal substances.
Display abusive, threatening, or unsafe behavior.
Request chauffeurs to break traffic laws.
Smoking and alcohol consumption are strictly prohibited inside vehicles.
Pets may be allowed only with prior approval and must be safely transported.
RivieraGo may arrange services such as restaurants, hotels, yachts, events, and helicopters on behalf of the Client.
RivieraGo acts solely as an intermediary for third-party services and assumes no liability for their performance.
Payments for concierge services may be required in advance and may not be refundable.
RivieraGo complies with the GDPR (General Data Protection Regulation).
Client data is securely stored and used only for operational purposes.
Data will not be shared with third parties except where required for service execution.
RivieraGo reserves the right to amend these Terms & Conditions at any time.
Updated terms will be published on the official website.
Continued use of services implies acceptance of revised terms.
RivieraGo – Private Chauffeur & Concierge Services
Email: contact@rivierago.fr
Phone: +33 7 80 99 96 98
Website: www.rivierago.fr
Limo & Private Driver Services
81, BD GAMBETTA NICE 06000
+33 7 80 99 96 98
contact@rivierago.fr
Copyright 2025, RivieraGo. All Rights Reserved.
